Returns & Exchanges

At Lynch Creek Farm, we take pride in the handcrafted quality of our evergreen products and want you to be completely satisfied with your holiday decor. If your order arrives damaged or does not meet our high standards of freshness, please contact us within 48 hours of delivery for a replacement or refund.

Return Process

• 1.
  Documentation

  Take clear photos of the item and the shipping box to document any damage or quality concerns occurring during transit.

• 2.
  Contact Support

  Email our customer excellence team with your order number and the attached photos to initiate a claim within our freshness guarantee window.

• 3.
  Resolution Review

  Our team will review your request within 1 business day to determine the best solution, such as a complimentary replacement or a full refund.

• 4.
  Disposal or Return

  Because our products are live evergreens, we typically do not require physical returns; we will advise if you should compost the item or return it using a provided label.